FAQ
FAQ
What are your store hours?
We are open Monday-Saturday 10a-5p
Where is your main store located?
We are located in our hometown of Kernersville, NC. Our address is 1022-F South Main St. Kernersville NC 27284. We are in a strip center located next to Petco and Target, in between the Rack Room Shoes and the GNC.
How long has Accent Prone been in business?
We have opened our doors to our community for over 11 years!
When is the warehouse location open?
It is open select Saturdays from 10a-4p. Call the store for more info 336-310-4753
Shipping
When will my items ship?
Lead time and shipping varies depending on the product. All apparel and accessories, accents and decor, jewelry and small items will be shipped within 2-3 days from the time of purchase. Furniture will be shipped within a few weeks time, based on the lead time from our supplier. Once ordered, we will update you with an estimated lead time for your purchase. (same for every item)
How long will it take to get my furniture?
Our larger items that are custom ordered at the time of purchase will have longer lead times. Once you place an order, one of our team members will reach our with a more concrete timeline and help assist you with further questions.
What if I need to change something with my order?
Because we understand that furniture purchases are a big decision, we do have a 24-hour hold period after you place your order online, should there be a need to change your order. Please contact the store listed on your order to make any additional changes.
Please note, any Clearance or Flash Sale items are Final Sale and are not eligible for cancellation, 24 hour hold, or return after order has been placed.
Please contact us as soon as you need something changed to prevent order error. Contact us at madison@accentprone.com or call the store at 336-310-4753
Do you deliver?
We deliver to locations within 50 miles of our storefront in Kernersville, NC for an additional fee.
Returns
What is your return policy?
**Please note, this is for online purchases only. We do not offer refunds for in-store purchases.
If an item doesn't work out for you, you may request either store credit or refund. Returns will only be granted within 10 days of purchase with receipt, all tags attached, and in original condition. If an item is marked as final sale, this item is not eligible for return.
Our customers are responsible for return shipping. Refunds are made to the original method of payment, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns sent in that arrive with postage due will be returned to sender.
Please allow 3-5 business days, from the date of receipt, to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post back to your account.